FAQs

We categorize repairs into three priority levels to ensure issues are handled efficiently and promptly. Response times are calculated from when you report the problem to us.

Emergency Repairs: 24-Hour Response

Emergency repairs deal with urgent matters that pose a significant risk to health or safety. We aim to address these issues and restore essential services within 24 hours.

Examples of emergency repairs include:

• Gas leaks
• Complete loss of electricity, water, or gas
• Major flooding
• A burst water pipe
• Fire or smoke damage
• Blocked drains, flues, or toilets
• Severe storm damage
• Locked out of the property
• Faulty emergency alarm systems
• No heating and no hot water
• Unsecured external doors or windows
• Hazardous electrical fixtures or unstable structures

(Note: Heating repairs during July and August will be addressed within 48 hours.)

Urgent Repairs: 48-Hour Response

Urgent repairs cover issues that cause discomfort or inconvenience. We aim to resolve these within 48 hours.

Examples of urgent repairs include:

• Leaking or damaged roofs
• Malfunctioning or leaking taps
• No heating or hot water (during warmer months)
• Partial power loss
• Loose handrails or banisters
• Minor electrical issues

Routine Repairs: 72-Hour Response

Routine repairs are non-critical maintenance tasks that do not cause immediate disruption and can be scheduled within a few days. We aim to address these within 72 hours.

Examples of routine repairs include:

• Faulty kitchen units
• Cleaning gutters
• Broken extractor fans or communal aerials
• Clearing rubbish
• Repairing doors, windows, or floors
• Fixing roof tiles or slates
• Maintenance of walls, fences, or pathways
• Minor plastering jobs

If you have a long-term disability affecting your daily life, you might be eligible to adapt your home to better suit your needs. These modifications are meant to enhance your comfort and independence. We can approve reasonable changes, considering factors like tenancy duration and necessary planning permissions.

Examples of possible adaptations include:

• Installing outdoor ramps for easy access
• Fitting grab rails or handrails along stairs
• Modifying taps or door handles for easier use
• Providing raised toilet seats, commodes, or toilet frames
• Installing bathing aids like shower chairs, bath boards, or bath seats
• Adding general aids like bed risers or perching stools

To submit a request for an adaptation, please email a written application to info@clearbridge.com.

If your repair is urgent, please call 0203 038 6806. Please note we will only be able to deal with emergency repairs on this number.